Feedback Hub
Proactively Manage Customer Feedback Transform Feedback into Action Before It Goes Public
Introducing the Feedback Hub, a cutting-edge solution from WePOS designed to enhance your control over online feedback. This automated system captures customer feedback directly through your interface before it can impact your online reputation, allowing you to address and resolve issues proactively.
Customizable Feedback Routing
Intelligent Feedback Segmentation
Configure the system to automatically distinguish between feedback. Positive reviews can be directed to platforms like Google, enhancing your public image, while feedback that falls below your set threshold is rerouted to your internal hub.
Immediate Issue Resolution
Allows guest relations managers to address concerns in real time. By intercepting negative feedback, you have the opportunity to rectify any issues before they escalate to public reviews.
Enhance Guest Relations with Smart Management Tools
Direct Engagement with Customers
Engage directly with customers to understand their concerns and feedback. This personalized approach not only helps in retaining customers but also improves their overall satisfaction.
Feedback Analysis and Reporting
Gain valuable insights from feedback trends to make informed decisions. Our comprehensive reporting tools help you understand customer preferences and pain points, allowing for targeted improvements.
Boost Customer Retention and Satisfaction
Proactive Interaction
Prevent negative experiences from affecting your reputation by dealing with them internally. This proactive approach ensures that customers feel heard and valued, which is crucial for customer retention.
Automated Feedback Collection
Simplify the feedback collection process with customizable, automated prompts that encourage customers to share their experiences directly with you, making the process effortless and effective.
